Great Western franchise passenger research published

28 March 2013

Independent watchdog Passenger Focus has today published the research it used to inform its submission to the Government’s consultation on the Great Western rail franchise. The report is a summary of a large-scale research study involving over 4000 passengers travelling within the Great Western area.

This work found that the improvements passengers would most like to see are:

  • Punctuality / reliability of the train
  • Being able to get a seat on the train
  • Value for money for price of ticket.

These top three priorities were rated as the most important by some margin. There were however some differences by route. Regional commuters ranked frequency of trains on the route as more important than being able to get a seat, while branch line passengers rated frequency as more important than value for money.

Notes to editors

  1. Please click the link below to view/download Passenger Focus’s report:
  2. Passenger Focus is the official, independent consumer organisation representing the interests of rail users nationally and bus, coach and tram users across England outside London. We want to make a difference for rail, bus, coach and tram passengers.
  3. We’ll do this by:
    – providing authoritative advice for industry based on sound research
    – securing improvements to services – both big and small-scale improvements
    – helping passengers with advice and information~
    – campaigning for change
    – acting on rail passenger complaints
  4. For further information please contact:
    Dervish Mertcan
    Communications Officer
    Tel: 0300 123 0847 / 07918 626 045
    or e-mail: 
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