National Rail Passenger Survey

14 July 2015

We consult more than 50,000 passengers a year to produce the National Rail Passenger Survey (NRPS) – a network-wide picture of passengers’ satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of journeys.

Passengers’ overall satisfaction and satisfaction with 30 specific aspects of service can, therefore, be compared over time.

The next wave (Autumn 2015) of the NRPS will be published in January 2016.
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