Working in partnership with London TravelWatch

Network Rail penalty: Passenger Focus response

07 July 2014

Anthony Smith, chief executive, Passenger Focus said:

“Our research confirms what many passengers had already experienced – rail performance remains too patchy. Many passengers have been inconvenienced by Network Rail’s failure to reach its targets on punctuality for long distance and services in London and the South East. Punctuality remains one of the top priorities for improvement – as rated by passengers. It is important that the penalty is invested to improve the passenger experience, particularly for those who suffered as a result of these missed targets as nearly two thirds of the industry’s funding now comes from passenger fares. Passengers will want to see punctuality targets being met in the future.” 

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