New Year fare increase – Passenger Focus response

02 January 2015

Anthony Smith, chief executive of the independent watchdog Passenger Focus, said:
“Although fares have still gone up, passengers will be relieved that the average rise in England was capped at inflation instead of inflation plus one percent as was previously planned. It is also good to see that there is no flexibility for individual fares to go up by more than this. Both of these are things we have pushed for.
“This is a good time for the industry to look at the value for money of fares; only just over four in ten passengers are currently happy with the value of their ticket. What is now needed is a more consistent day-to-day service, and a flexible fares structure that delivers the type of products that passengers want.”