Passenger Focus response to Network Rail annual assessment

07 June 2013

Anthony Smith

 Anthony Smith, chief executive of the independent watchdog Passenger Focus, responds to the Office of Rail Regulation’s annual assessment of Network Rail

He said:
“Passengers will be disappointed to see that Network Rail is failing to deliver on their top priority – performance.

“Passenger needs should run through all planning, spending and bonus schemes. Record numbers of passengers are now using the railway and they tell us that what they want is reliable, frequent services with space to sit or stand.”

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