Passenger representation on Bus Service Improvement Plans briefing

23 July 2021

Transport Focus held a briefing and discussion session on Tuesday 20 July to support Local Transport Authorities (LTAs) develop their Bus Service Improvement Plans (BSIPs).

In this session we talked through our guidance document Passenger representation on Bus Service Improvement Plans and heard from LTAs about their experiences and challenges.

You can watch the presentation below (please note this was recorded after the event due to technical issues on the day) and view the slides here.

Read a summary of the issues discussed in the question and answer session here.

This was the first in a series of sessions. Further sessions will be held on setting targets in BSIPs (August) and Passenger Charters (September).

Transport Focus is keen to work with all LTAs as they develop their BSIPs. If you would like to talk to us about how we can support you please contact Mike Bartram (bus policy advisor) at

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