Passenger Voice August 2015: What’s the hold up? Exploring bus service punctuality

30 July 2015

What’s the hold up? Exploring bus service punctuality

Punctuality is important to bus passengers, so we got key people from across the industry to come and discuss it.

We know from our Bus Passenger Survey (BPS) that punctuality is one of the key reasons that people say they are dissatisfied with their overall journey. In 2014, the BPS showed that the number of passengers dissatisfied with the punctuality of their bus ranged from 67 to 86 per cent.

We held six seminars across England with the Traffic Commissioners to discuss when, where and why buses were delayed and hear what operators were doing about this. At the heart of this debate was our report What’s the hold up? Exploring bus service punctuality, alongside new guidance from the Traffic Commissioners.

We were pleased to see a lot of bus operators and local authorities at each event and we’re grateful to all who came along for lively question and answer sessions. They raised some interesting points and issues including:

  • the relationship between operators and local authorities in looking at causes of punctuality and what Punctuality Improvement Partnerships might look like
  • publication and sharing of performance data, and the need to get local politicians on side to get investment for enforcement officers and other measures
  • local issues such as road/infrastructure work and the problems in Calais causing lorries to queue for access to the ports resulting in delays to bus services on the roads in Medway.

To read our report click here.


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