Passenger Voice September 2015: You and your train company

28 August 2015

Over the last month we have published some key pieces of research on franchising.

East Anglia

Earlier in the year the Department for Transport (DfT) ran a consultation into the future of rail services in East Anglia. This was part of the competition to run services on the network from October 2017. We have responded to the consultation and you can read our response here.

We have also recently published research we carried out to explore the current experiences and future aspirations of passengers in East Anglia. For the East Anglia franchise research report click here.

West Midlands

The current West Midlands franchise is due to end in April 2016. It is anticipated that the Department for Transport will negotiate a short-term contract (known as a direct award) with the current operator London Midland. This will allow it to continue running services until October 2017.

We have carried out research with London Midland passengers to find out what they think about their services and what they would like to see improved over the next couple of years. The findings from the research have been shared with DfT and will help shape what it asks the operator to provide during the direct award. You can read this London Midland franchise research here.


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