Passengers continue to be satisfied with tram services

26 March 2015

90 per cent of tram passengers are satisfied with their journey according to this year’s Tram Passenger Survey (TPS) published today.

Over 4,900 tram passengers in Blackpool, Greater Manchester, the West Midlands, Nottingham, Sheffield and Edinburgh were surveyed. The results show continued satisfaction during a year which saw significant investment across many of the networks surveyed.

David Sidebottom, Passenger Focus director, said:
“These results are good news for tram passengers, operators and transport authorities.
“Continuing high levels of tram passenger satisfaction demonstrates what can be done when these survey results are used to identify and deliver improvements that matter most to passengers. And the evidence from some areas shows they are doing just that. For example, the introduction of more new trams in Manchester and the West Midlands has increased capacity and enhanced the passenger experience. The right approach can make a big difference.”

Other findings include:

  • passengers continue to view trams as a cost-effective method of getting around town, with 61 per cent of passengers expressing satisfaction with value for money
  • satisfaction with space to sit or stand was 73 per cent
  • 83 per cent of passengers were satisfied with their tram’s punctuality
  • the tram passenger survey also compares favourably with rail passenger satisfaction (81 per cent) and bus passenger (88 per cent) satisfaction.

 This is the second time the TPS has been carried out. This year tram passengers in Edinburgh were also surveyed. Last year’s TPS was carried out on tram services in England only.

Please click the link below to download the 2014 Tram Passenger Survey report:

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