Passengers keen for new features on rail apps

05 February 2015

What’s the difference? More features needed if rail apps are to succeed, say passengers.

These findings are part of research into passengers’ views on future mobile rail apps carried out by the independent watchdog, Passenger Focus.

Passengers were aware of the different rail apps available, but they found it hard to tell the difference between them. They felt improvements in look and usability would make rail apps more appealing.

Passengers wanted off-line access, as a back-up when there was no network coverage, and to be able to use the smartphone as a ticket, although they were not sure this could be done.

David Sidebottom, Passenger Focus director, said:

“Apps are becoming more popular, but passengers are not particularly excited about rail apps. The rail industry must continue to make them better and also generate interest by ensuring apps actually make travelling by rail much easier.

“However, it is also important to remember that not everyone uses smartphones and apps. Traditional ways of providing passengers with information and support from staff must continue alongside new technology.”

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