Working in partnership with London TravelWatch

Road User Voice – December 2015 – What do road users want?

30 November 2015

Our road user team was at the Highways UK conference on 25 and 26 November. The theme was the recent changes to the sector, with the formation of Highways England, new responsibilities for the Office of Rail and Road and Transport Focus.

Anthony Smith, our chief executive, spoke in the first session of the conference about what road users want. He focused on our research on road users’ priorities for improvement, including the key finding that the top priority for all user types is improving the quality of the road surface.

Guy Dangerfield, road user director, led a session on day two entitled ‘Putting road users at the heart of decision making’. He gave more detail on our progress developing a new road user survey that will measure satisfaction among users of Highways England’s network.

We also had an exhibition stand and met hundreds of people working in the highway sector. We shared our insight and talked to people about the importance of considering user needs. We also asked conference delegates how we could help them provide a better service to road users and so improve customer satisfaction.

Overall, it was a very useful event and a great opportunity to talk to industry representatives, making sure the views of road users are heard.

Transport Focus road user executives, Jordan Sargeant and Stuart Edwards

Emma Emery, Transport Focus road user manager and Brigitta Horup, senior insight advisor, talking to Ryan Robbins, Transport Research Laboratory (TRL)

David Quarmby CBE (second from the left) talking to Transport Focus’s Stuart Edwards, Brigitta Horup, and Jordan Sargeant 

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