Road User Voice – July 2015 – Road user director’s editorial

17 July 2015

To make life better for transport users, listen to them! That’s always been a key principle of how we work.

Last week we published our first research looking at road users’ priorities for improvement, to complement our understanding of users’ levels of satisfaction measured by the National Road User Satisfaction Survey. You can read about what we found in this Road User Voice.

We were delighted that on 6 July roads minster Andrew Jones MP attended the Transport Focus Parliamentary reception hosted by Louise Ellman MP, chair of the House of Commons Transport Committee. Around 100 key stakeholders from the road, rail and bus sectors were there to hear from rail minister Claire Perry MP and Transport Focus chair Jeff Halliwell.

Andrew Jones MP with Louise Brooker-Carey and Jim O’Sullivan of Highways England, and our chief executive Anthony Smith

Parliamentary reception

As trailed last month, our chief executive Anthony Smith and I have been out and about learning more about Highways England, observing the motorways around Birmingham, visiting overnight resurfacing work taking place on the M42 and experiencing the strategic road network as ‘customers’. There’s an article in this Road User Voice about what we learned. Thanks to Highways England and EM Highways staff for a productive visit.

In June I mentioned that we’ve been challenging Highways England about vegetation that stops drivers seeing road signs. I’m pleased to say that action has been taken at one of the sites we highlighted, but we we’ll be pushing for a more strategic response to how basic maintenance like this can be done better in future.

The A449

Obscured sign on A449 Cut back vegetation reveals the full sign



Guy Dangerfield
Road user director


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