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Smarter ticketing: Passenger Focus response to announcement of South East investment

30 August 2013

Today the Department for Transport announced a £45m rollout of smart ticketing in the South East.

David Sidebottom, passenger director at the independent watchdog Passenger Focus, said: “Passengers believe that smart tickets can make travelling easier and cheaper so this is good news for South East travellers. However it is crucial that the system is designed and implemented with passengers’ needs in mind rather than what is convenient to administer.”

We recently asked passengers in the South East what they would want from smarter ticketing – see our research report or press release for more.

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