Smarter ticketing: Passenger Focus response to announcement of South East investment
30 August 2013
Today the Department for Transport announced a £45m rollout of smart ticketing in the South East.
David Sidebottom, passenger director at the independent watchdog Passenger Focus, said: “Passengers believe that smart tickets can make travelling easier and cheaper so this is good news for South East travellers. However it is crucial that the system is designed and implemented with passengers’ needs in mind rather than what is convenient to administer.”