Assisted Passenger Reservation System

13 January 2011

In 2008 we published the results of our survey on the
efficiency of assistance for disabled travellers using
the Assisted Passenger Reservation System (APRS).
The results showed that the industry had some way
to go to give disabled passengers full confidence in
using the railway.
This year we have undertaken another broadly
similar survey, covering the trains and stations of all
franchised operators, the trains of all open-access
operators and all Network Rail stations.