Working in partnership with London TravelWatch

Building accessibility into the redevelopment of Birmingham New Street station

11 December 2009

Birmingham New Street rail station is due to undergo significant redevelopment work to
make the station a more pleasant place for passengers. The station is currently unpopular –
only 54% of passengers are satisfied with the overall station environment, in stark contrast to
other major stations on the rail network such as Manchester Piccadilly which show 89% of
passengers are satisfied.

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