Bus complaints handling research – JMP report

08 October 2009

Research was undertaken to investigate the bus complaints process in England (outside London). The research was commissioned by Passenger Focus to inform the development of the organisation’s new role as an independent bus passenger watchdog.

In addition to downloading the JMP research agency report, you can also download Passenger Focus’s ‘Handling complaints and appeals from bus passengers’ report. 

bus_complaints_handling_research__jmp_report__october_2009.pdf

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