Bus passengers’ experience of delays and disruption – Research report – April 2013
23 April 2013
Our research with bus passengers unsurprisingly shows that punctuality is their top priority for improvement, with our Bus Passenger Survey showing satisfaction with punctuality ranging from 57 to 83 per cent. That’s why we have carried out this further research into bus passengers’ experience of delays and service disruption, and how it affected people, including some consideration of how to alleviate the problems. The research develops the extensive understanding Passenger Focus has built up of rail passengers’ needs and priorities when trains are disrupted.