Bus punctuality – a briefing note

19 September 2013

Improving punctuality is bus passengers’ top priority. So, two years ago, Passenger Focus started a Bus Punctuality Project to understand more about when, where and why buses are delayed and what can be done to help them run on time. We also wanted to better understand what punctuality data operators and authorities collect, and how to make the most of it.

On 19 September 2013 we held a seminar to consider how to tackle late-running buses. This briefing note summarises the work we have done so far – the full research will be published at the same time as the Traffic Commissioner’s revises statutory guidance, later in the year.