Working in partnership with London TravelWatch

Buying a ticket at the station

14 October 2008

Passenger Focus national priorities research shows that reducing queuing times at stations is one of the top ten priorities for improvement for passengers. Research into ticket queues at 12 major stations (published in May 2008) shows that queues at ticket vending machines (TVMs) were on average shorter than at ticket offices during the peak and off-peak (including weekends).

the_ticket_office_rprt_v11.pdf
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