Caledonian Sleeper guest satisfaction survey

12 October 2023

Transport Focus set up a guest satisfaction survey for Serco Caledonian Sleeper which has been used to set the benchmarks against which customer satisfaction with the service will be measured.

This report contains results for the second quarter of fieldwork for the year 2023/24 combining rail periods 04, 05 and 06. This covers journeys made between 25 June to 16 September 2023.