Working in partnership with London TravelWatch

Changing trains – what will New Cross Country passengers need? Final Passenger Focus recommendations to the Department for Transport

23 April 2007

In order to establish the extent to which passengers would be affected by the Department for Transport?s (DfT) proposed changes to the Cross Country franchise, Passenger Focus commissioned a new and comprehensive piece of research in January 2007.

passenger_focus_final_cross_country_report.pdf
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