Clapham Junction – What passengers want full research report
02 November 2010
Passenger Focus is the independent passenger watchdog, set up by the government to get the best
deal for passengers . London TravelWatch is the official watchdog organisation representing the
interests of transport users in and around the capital.
Passenger Focus and London TravelWatch have been working closely with the rail industry in order
to understand how Clapham Junction station might better serve the needs of passengers and
commissioned BRDC Continental to carry out research in order to establish passenger satisfaction
with 5 key areas highlighted below and passenger priorities for improvement at the station.