East Midlands Trains timetable change research
14 September 2018
Transport Focus has carried out research for East Midlands Trains to explore passengers’ awareness and understanding of the timetable changes implemented on the Midland Mainline in May 2018.
Although the changes on East Midlands Trains were mainly dictated by changes elsewhere on the network (Thameslink and Northern in particular) and there was no scope to alter the plans at this stage, we felt it was important that the views of passengers affected by the changes be heard – and to see that they were indeed aware that these changes were coming.
The original research into passenger awareness of the timetable changes and the findings of the follow-up survey can be found below.