Executive summary – What passengers want from South Central – Passenger Focus response

22 May 2008

Passenger Focus warmly welcomes the opportunity to respond to the invitation to provide a
passenger perspective on the content of the specification for the re-franchise of South Central rail services. We commend Ministers and the Department for Transport (DfT) for recognising the importance of a better understanding of passenger needs and this new attempt to place these, alongside other factors, at the heart of the franchising process.