Great Western franchise consultation – Passenger Focus response

30 July 2014

Passenger Focus was given the opportunity to provide a rail passengers’ perspective as the specification for the next, important, five year period on the Great Western franchise is developed. When the requirements of the franchise are established it is vital that the needs of passengers, who use and pay for rail services, are placed squarely at the heart of the contract.

Our response draws on two rich seams of franchise specific data. It combines knowledge and understanding drawn from passenger reports on their current journeys on First Great Western (FGW) with new information on passengers’ priorities for improvement.