Working in partnership with London TravelWatch

Great Western franchise – passenger research summary – July 2012

12 July 2012

Ahead of the new Great Western franchise, due to start in 2013, Passenger Focus commissioned a large-scale research study involving over 4000 passengers travelling within the Great Western area. This was to develop a more detailed understanding of their views, needs and aspirations. This report is a summary of that research.

Great Western franchise - passenger research summary - July 2012.pdf
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