Working in partnership with London TravelWatch

Greater Anglia rail franchise: what passengers want

19 May 2010

Passengers using the Greater Anglia franchise are among the least satisfied in Great Britain. Results
from the Autumn 2009 National Passenger Survey (NPS) showed that 79% were fairly or very satisfied,
which ranks 11th out of 12 London and South East train companies. The new franchise must tackle this
underlying issue.

greater_anglia_franchise_submission_final.pdf
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