Information and infrastructure barriers to bus use in Wales – the passenger view

01 May 2024

Passengers and non-bus users have made their views known in new Transport Focus research undertaken in partnership with Transport for Wales (TfW). We know that buses should be easy to use, and that good, clear information is key in getting people on board. In the research Information and infrastructure barriers to bus use in Wales – the passenger view passenger views were sought across a number of key areas – including bus and travel information and the bus stop environment.

Some of the current barriers came as no surprise – for instance passengers may be aware of the location of their local bus stop simply from going past it. But they may not know what the timetable is, where they can get to by bus, what route it follows, which side of the road to wait, or how much it will cost.