Working in partnership with London TravelWatch

Information: Rail passengers’ needs during unplanned disruption

22 September 2011

The National Passenger Survey shows that almost one quarter of passengers rate the way train companies deal with delays as ?poor?, while only 36% say they are dealt with ?well?. To give this context, overall satisfaction currently stands at 84%. Furthermore, dealing with delays is the top driver of overall dissatisfaction with passengers? journeys and information during delays is the fifth highest priority for improvement among Britain?s rail passengers.

pf_unplanned_disruption_report__final.pdf
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