Letter from London Midland on proposed changes to Schedule 17 of the Ticketing and Settlement Agreement

13 May 2011

The basis for any proposal to change ticket office opening hours must be that usage has
changed and to be able to assess this accurately it is necessary for ticket offices to have been
regularly staffed. If ticket offices have not been staffed in accordance with published opening
hours, demand may have been suppressed. For this reason our objections to the proposals
remain unchanged.