Making a difference – Business Plan 2009-10

05 August 2009

This plan represents the first year of activity under the umbrella of Passenger Focus?s new corporate plan (see which sets
out our direction of travel from 2009 to 2012. Passenger Focus?s approach of making a difference and getting the best deal for passengers, driven by research, will remain.

Business Plan 2009-10 for web.pdf
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