Working in partnership with London TravelWatch

National Passenger Survey Autumn 2009

04 February 2010

The National Passenger Survey (NPS) provides a network-wide picture of customers? satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of passenger journeys. Passengers? overall satisfaction and satisfaction with 30 specific aspects of service can therefore be compared over time.

pf_nps_aut_09_report_v5.pdf
Download
Transport Focus Transport Focus Transport Focus
Liked it, or found it useful? Please share on social media and help spread the word!