National Passenger Survey Autumn 2009

04 February 2010

The National Passenger Survey (NPS) provides a network-wide picture of customers? satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of passenger journeys. Passengers? overall satisfaction and satisfaction with 30 specific aspects of service can therefore be compared over time.

Liked it, or found it useful? Please share on social media and help spread the word!