Working in partnership with London TravelWatch

National Passenger Survey Spring 2009

30 June 2009

The National Passenger Survey (NPS) provides a networkwide picture of customers? satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of passenger journeys. Passengers? overall satisfaction and satisfaction with 30 specific aspects of service can therefore be compared
over time.

nps_spring_2009.pdf
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