Working in partnership with London TravelWatch

November 2012 Board meeting papers – Part D – Review of passenger and industry facing work

07 November 2012

Review of passenger and industry facing work for quarter two 2012-2013. Includes: National Passenger Survey (NPS) follow-up actions, Bus Passenger Survey (BPS), industry engagement, passenger complaints performance and Virgin Trains 2011 complaints handling review

Part D.pdf
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