Working in partnership with London TravelWatch

Passenger Focus follow up letter to National Express East Coast regarding ticket gates at York station

13 January 2009

Thank you for your letter dated 23 December 2008 and the clarifications provided. We will monitor feedback from passengers about how these arrangements work in practice. We have some difficulty with one aspect of your reply: namely the intention to require Grand Central passengers to buy their tickets before boarding…

NXEC_York_barriers_follow_up_letter_090113.pdf
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