Passenger Focus response to ‘National Rail Penalty Fares Rules, Policy & Charge Change Proposals’

28 January 2010

Passenger Focus welcomes the opportunity to comment on the proposed changes to the existing penalty fares rules and policy. Comments and views have been sought throughout the organisation and are included here. We welcome the intention to remove differences between the various penalty fares schemes, especially where their areas of validity abut. This should help considerably in reducing passengers’ confusion.

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