Passenger Focus response to Network Rails West Midlands and Chilterns Route Utilisation Strategy Draft for Consultation

03 February 2011

Passenger Focus’s response to this consultation is informed by liaison with stakeholders and user groups, postbag, existing research, and bespoke research commissioned by Passenger Focus. As an evidence-based organisation, Passenger Focus’s response incorporates research with 5,085 passengers travelling in the West Midlands and Chilterns RUS area. The research was conducted from 4 to 14 September 2010 on three routes:

1. Birmingham New Street – Northampton;
2. Birmingham Snow Hill/Moor Street – Leamington Spa and Stratford-upon-Avon;
3. Birmingham Moor Street/Snow Hill – Worcester Shrub Hill/Foregate Street.