Passenger Focus’s response to the Essex Thameside franchise (June 2010)

09 June 2010

This document provides Passenger Focus?s response to the Department for Transport?s (DfT)
consultation on the specification of a new Essex Thameside rail franchise, expected to start in
2011. Passenger Focus carried out research with over 1000 passengers in Autumn 2009 and
made a submission to the Secretary of State for Transport during preparation of DfT?s consultation.