Passenger Focus workplan 2013-14

14 June 2013

The time has come for Passenger Power! – and Passenger Focus is going to make it happen. Passenger Focus is the statutory, independent, watchdog for Britain’s rail passengers and, except for those in London, bus, coach and tram passengers in England.

Using research and evidence to drive change we aim to be useful to those who make the major decisions about transport services. Passenger Focus is uniquely well-placed to drive this change; our brand of evidence-based passenger advocacy is respected and we must exploit this position to really help passengers.

Download our workplan to find out how we propose to make a difference for passengers over the next twelve months.

Work Plan 2013 - 14.pdf
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