Passenger Focus’s response to Network Rail’s Scotland Route Utilisation Strategy Generation Two Draft for Consultation

20 January 2011

The number of people travelling by rail is increasing, with over 76 million passenger journeys on ScotRail services and over six million passenger journeys on cross-border rail services in 2009/10. Performance on the railways is steadily improving, with the latest Public Performance Measure (PPM) at over 90%. Passenger satisfaction is also rising with overall satisfaction with ScotRail services at 90%.
Passenger Focus expects the programme of Route Utilisation Strategies across the rail network to build on this; specifically, to allow for continued passenger growth, to further improve performance and passenger satisfaction.