Passenger Focussed Franchising
22 October 2010
Passengers do not exist in a vacuum. They know that tough decisions on public spending are being made and that transport will not be immune. It is important, however, to ensure that the process does not marginalise the ultimate customer. It is passengers who will be travelling on services and who will pay the fares – so it is right and proper that their views are taken into account when determining the future priorities for rail.