Passenger needs during Birmingham New Street redevelopment
22 December 2010
Birmingham New Street station is used by 25 million1 passengers annually. This is more than twice the volume
it was designed to handle when it was last rebuilt in the 1960s. The current station is dark, crowded and difficult
for passengers with heavy luggage or disabilities to get around. The Gateway project will redevelop the station
into a brighter and more modern transport interchange by 2015. The key objectives of the redevelopment are
to double passenger capacity, radically improve accessibility, improve links to and through the city centre for
pedestrians and ensure that journeys through the heart of Birmingham will be optimised for years to come.