Working in partnership with London TravelWatch

Passenger Voice Summer 2009 West Midlands

20 July 2009

Passenger Focus manager Julie Warburton has welcomed London Midland?s public apology to passengers and its plans outlining how it intends to restore standards. London Midland?s services have received poor passenger satisfaction scores in
recent surveys, caused by West Coast Main Line disruptions through bad weather, engineering work, lineside equipment failure and industrial action.

pf_voice_west_midlands_summer_2009.pdf
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