Working in partnership with London TravelWatch

Passenger voices – comments on cleanliness and staff from the Rail User Weekly Survey

18 March 2022

This report explores passenger comments collected from the Rail Weekly User Survey to understand in more depth what people think about cleanliness and staff on their journeys. This analysis was done using Wordnerds – a text analytics software.

Passenger voices - comments on cleanliness and staff from the Rail User Weekly Survey
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