Rail passengers’ priorities for improvements – October 2014

10 October 2014

Twice each year Passenger Focus publishes the National Rail Passenger Survey (NRPS) to measure passengers’ satisfaction with various aspects of their rail journey. From time to time we also carry out research into passengers’ priorities for improvement, irrespective of their current level of satisfaction with a particular factor. This report presents the latest research.

This research was carried out at stations through Great Britain during March and April 2014. More than 3,500 passengers took part.

Rail passengers’ priorities simulator tool
We have produced a simulator tool that you can use to run priorities for different groups of passengers. For example, you can run priorities by train company, region or country, journey length, age and gender. Click the link below to download the simulator tool:

Rail passengers' priorities for improvement report - October 2014 - Revised FINAL.pdf
Liked it, or found it useful? Please share on social media and help spread the word!