Rail strike feedback
22 August 2022
The railway will be disrupted by strikes and the knock-on effects.
Transport Focus is monitoring passenger experience before and throughout, with a household ‘omnibus’ survey to gauge mood and opinion before the strikes, feedback from our Transport User Panel, mystery shopper visits to stations and website information reviews. We will use the findings to tackle specific individual issues like a lack of information online or at stations. We will also produce daily summaries to help the railway see how things are going for passengers. We share these with Government, the new Great British Railways transition team, and the rail industry itself.
We will publish these summaries here each day. You can also see a daily update on our dedicated rail strikes page.
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