Research presentation – experiences of disabled rail passengers

01 November 2012

Each year Passenger Focus asks over 50,000 passengers how satisfied they are with the rail services they use.  In this report we are focussing on one particular group of passengers: those with a disability. This is part of our ongoing work to support improved accessibility on rail, and to ensure that the views of passengers with disabilities are driving change.  

This presentation gives an overview of the report, which analysed the views of 6730 passengers with a range of disabilities who have travelled by rail over the past three years.


NPS Disability presentation 311012 v3.pdf
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