September 2012 Board meeting papers – Part D – Review of passenger and industry facing work

12 September 2012

Review of passenger and industry facing work for quarter one 2012-2013. Includes: National Passenger Survey (NPS) follow-up actions, Bus Passenger Survey (BPS), industry engagement, passenger complaints performance and ITA bus strategy for Tyne and Wear.

September 2012 Board meeting papers - Part D - Review of passenger and industry facing work.zip

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