Summary of the changes to the Tram Passenger Survey and their impact – Autumn 2015 wave

26 October 2016

We consult more than 5,000 passengers a year to produce the Tram Passenger Survey. We measure passengers’ satisfaction with their tram services for a representative sample of journeys.

Passengers rate their satisfaction with a wide range of aspects of their tram journey including the tram stop, waiting for the tram, on the tram, the outside of the tram and the tram staff (where relevant) as well as their overall satisfaction with that tram journey and their rating of value for money.

This summary document outlines the changes made to the methodology for the autumn 2015 survey and the potential impacts that these may have had.

Tram Passenger Survey impact of changes to method - Autumn 15

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