The passenger impact of engineering overruns at London King’s Cross and London Paddington on 27 December 2014

12 February 2015

Passengers travelling to and from London King’s Cross and London Paddington were badly let down on Saturday 27 December 2014 when engineering work was not completed on time. Passenger Focus has prepared this report into passengers’ experiences as evidence for the Office of Rail Regulation’s Investigation into what went wrong; it follows our initial report published on 30 December 2014.

Report into passenger impact of 27 December 2014 engineering overruns - February 2015 - FINAL.pdf
Liked it, or found it useful? Please share on social media and help spread the word!